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SHIPPING POLICY

We specialize in jewelry that is handmade. We ask that you allow up to two weeks for CREATION, and 2-5 business days for your package to arrive. Ready to ship pieces go out no more than three days after purchase. All orders are shipped First Class Mail and you are notified via email once your order is shipped. The email will include a tracking number. We work hard to get you you order as soon as possible.

If you need your order rushed, please notify us via our contact form or email contactus@venusvisualsonline.com and we will do our best to adhere to your needs.

 

 

INTERNATIONAL SHIPPING

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​Venus Visuals is proud to meet the needs of our international customers. We ship First Class International Mail. Delivery time varies depending on region. 



Please contact us at contactus@venusvisualsonline.com with any other International specific related questions, and we will get back to you within 48 hours.

 

 

REFUNDS​ AND EXCHANGES

 

All Sales Final.  We do our best to ensure that the product as is how it appears. We only replace items if they are defective or damaged. If would like to exchange it for the same item, send us an email at contactus@venusvisualsonline.com and send your item to: 524 Thayer Ave, # 203 Silver Spring MD United States 20910.

Our products are shipped using the following carriers: USPS . To return your product, you should mail your product to: 524 Thayer Ave, # 203, Silver Spring MD United States 20910. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. 

 

 

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*Venus Visuals reserves the right to deny any unreasonable requests for repairs, and exchanges.